Welcome to adaliashop.com (hereinafter referred to as the “Website”). To help you better use the Website, we have compiled the following frequently asked questions and answers. If you have any other questions about the Website, please feel free to contact us.
How do I register an account?
You can click the “Register” button in the upper right corner of the website, fill in the relevant information (such as email, username, password) and submit. After successful registration, you will receive a confirmation email.
How do I reset my password?
If you forget your password, please click the “Forgot your password?” link on the login page. Enter your registered email as prompted, and you will receive an email with instructions to reset your password.
What payment methods does the website support?
We support a variety of payment methods, including credit cards, debit cards, PayPal, etc. You can choose the appropriate payment method when checking out.
How do I check the status of my order?
You can log in to your account and go to the “My Orders” page to view the status of all orders. If you do not have an account, you can view order tracking information through the link in the order confirmation email.
Can I cancel my order?
You can cancel your order before the order is shipped by logging in to your account or contacting customer service. After shipment, you need to apply for a return in accordance with our refund policy.
How do I apply for a refund?
If you need a refund, please refer to our refund policy and contact us within 13 days of receiving the product. Please ensure that the product is unused and in its original packaging.
How do I contact customer service?
You can contact us in the following ways:
Company: Adalia LLC
Phone: +1 252 280 3199
Email: yashanda@adaliashop.com
Address: 832 W BURKHEAD ST–WHITEVILLE–NC–28472-3021
What is the privacy policy of the website?
We value user privacy and are committed to protecting your personal information. Please refer to our privacy policy to understand how we collect, use and protect your information.
Does the website offer international shipping?
Yes, we do. Please refer to the relevant shipping policy on the website for specific shipping costs and shipping times.
Other questions
If you have other questions or need further assistance, please contact our customer service team through the above contact information, we will serve you wholeheartedly.