Thank you for choosing adaliashop.com! We are committed to providing you with high-quality eco-friendly products. If you are not satisfied with your purchase, please read our refund policy carefully.
Refund Conditions
Refund Time: If you are not satisfied with the product, you can apply for a refund within 14 days after receiving the product.
Product Condition: The product to be refunded must be in its original condition, including unused, unwashed, undamaged, and retain the original packaging and tags.
Refund Application Process
If you wish to apply for a refund, please follow the steps below:
Contact Customer Service: Please contact our customer service team by email at yashanda@adaliashop.com to explain your refund request and provide the order number and relevant information.
Provide Evidence: If necessary, provide photos or other evidence of the product problem.
Return the product: After receiving confirmation of the refund application, please send the product back to the address we provide. Please keep the mailing receipt for reference.
Refund Processing
Once we receive your returned item and verify its status, we will process your refund within 7 business days. The refund will be returned in the same way as you originally paid.
Please note that the processing time of the refund may be delayed due to the processing cycle of the bank or payment institution.
Shipping Costs
Return shipping costs: Unless there is a quality problem with the product, the shipping costs of the returned goods are borne by the customer.
Changes and Cancellations of Orders
If you wish to cancel your order before it is shipped, please contact us as soon as possible. We will process your request before the order is shipped.
Once the order has been shipped, you need to follow the refund process above.
Contact Us
If you have any questions about the refund policy or need further support, please contact us:
Company: Adalia LLC
Phone: +1 252 280 3199
Email: yashanda@adaliashop.com
Address: 832 W BURKHEAD ST–WHITEVILLE–NC–28472-3021
Thank you for choosing adaliashop.com, we look forward to providing you with the best service and products!